Warranty
DRAFT · not yet legally reviewed
Coverage period
- Placeholder — final terms to be drafted by legal counsel before launch.
- All tiers: 15-year limited residential warranty against manufacturing defects (UV fade, cracking, warping).
- Apex (3 mm cushion) and Apex Elite (4 mm pro cushion) differ in shock-absorption performance, not warranty length.
- Warranty starts from the date of delivery.
What's covered
- Placeholder — final terms to be drafted by legal counsel before launch.
- Cracking or splitting under normal residential use.
- Excessive UV fade (more than industry-standard ΔE drift over the warranty period).
- Tile interlock failure not caused by installation error.
What's not covered
- Placeholder — final terms to be drafted by legal counsel before launch.
- Damage from incorrect installation (e.g. uneven sub-base, missing anchors).
- Damage from vehicle traffic, sharp objects, or chemical spills.
- Cosmetic wear, scuffing, or fading within normal industry tolerances.
- Acts of god (flood, hail >25mm, fire).
How to claim
- Placeholder — final terms to be drafted by legal counsel before launch.
- Email warranty@tilemycourt.com.au with order number + photos.
- We respond within 5 business days with next steps.
- Approved claims = free replacement tiles shipped to your nominated address.
Questions about this policy? Email hello@tilemycourt.com.